Refund Policy – Desiibasket.com

At Desiibasket.com, customer satisfaction is our top priority. If you are not entirely satisfied with your purchase, we're here to help.

Eligibility for Refunds

To be eligible for a refund:

• The item must be unused, unopened, and in the same condition that you received it.

• It must also be in the original packaging.

• Requests must be made within 7 days of receiving the item.

Certain types of goods are non-refundable, including:

• Perishable items (such as food, groceries, etc.)

• Personalized or customized items

• Gift cards or downloadable products

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with clear photos of the product and packaging. We will either:

• Send a replacement, or

• Issue a full refund

How to Request a Refund

To initiate a refund, please email us at support@desiibasket.com with the following details:

• Order number

• Description of the issue

• Photos (if applicable)

Our customer support team will respond within 2 business days to guide you through the next steps.

Refund Process

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, a refund will be processed to your original method of payment within 5–7 business days.

Late or Missing Refunds

If you haven’t received a refund after 7 business days:

1. Check your bank account again.

2. Contact your credit card company—it may take some time before your refund is officially posted.

3. If you’ve done all of this and still have not received your refund, please contact us at support@desiibasket.com.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our error (wrong or defective item).

• We recommend using a trackable shipping service or purchasing shipping insurance.